BBVA Compass

  • Fraud Investigator I

    Posted Date 1 month ago(12/19/2018 2:57 PM)
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.


    Conduct investigations on internal and external bank fraud cases, employing basic level knowledge of related laws and regulations to ensure assigned cases are pursued through appropriate channels.  Identify potential efficiencies and improvements to processes when needed. An Investigator I can typically take progressive steps towards becoming an Investigator II position.

    Primary Duties and Responsibilities:

    • Be able to complete a detailed review by using the internal and external applications
    • Will be required to complete fraud cases with detailed notes stating the facts and steps that were taken in the case within SLA
    • May be required to prepare documentation for Law Enforcement Officials for a case
    • Will be expected to become proficient in the Case Management System (Detica), Alnova, Client Vista,FLO, FraudNet, Signature System, Vector, Content Viewer, Google suite of products, Microsoft Office,  and many other internal and external applications
    • Maintain organization of files, reports, case work, and other required record keeping per system/ departmental guidelines
    • Assist team members and other areas as needed such as, during absences, holidays, and times of backlogged
    • Be able and willing to take on additional responsibilities or challenges directed by Department Management
    • Must be proficient at recognizing and interpreting unusual patterns of activity
    • Maintain higher level of confidentiality with regard to all information channeled through Enterprise Fraud Management
    • Represent Enterprise Fraud Management with the utmost professional behavior and integrity
    • Adhere to the bank’s regulatory determination guidelines of case reportability by timely review of newly assigned cases and the application of correct determining decision in accordance with the bank’s documented procedures and established FinCEN guidelines
    • Daily administration duties: eg “alert decisions,case creation, monitoring, pay and return decisions”
    • Work Fraud Alerts from various systems within SLA
    • Attend and participate in meetings or training classed specific to the area
    • Must adhere to all SLAs developed for the group
    • Expected to make and receive calls to customer, other banks, and other internal departments


    Specific Job Duties (Fraud Operations)

    • Review and analyze the system alerts to determine whether further review is warranted
    • Learn specific fraud system for area assigned
    • Expected to crosstrain on all fraud systems and types
    • Monitor and take calls from the group’s inbound phone queues



    • Associate/Bachelors degree or 2 to 3 years experience in financial industry,  law enforcement
    • Previous Fraud experience preferably in digital/online channels
    • Possess a broader range of banking knowledge with some background knowledge/ experience of financial fraud to work some of the more detailed fraud cases
    • Strong communication skills (verbal and written) required to interact with multiple levels of the organization
    • Must have proficient analytical skills and decision making abilities
    • Must be able to meet deadlines
    • Work a flexible schedule possibly including nights and weekends
    • Must be detail oriented and able to work under pressure with multiple deadlines
    • Ability to multi- task
    • Must be self motivated
    • Spanish/Bilingual Preferred


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