BBVA Compass

  • LOAN SPECIALIST III

    Posted Date 1 month ago(12/14/2018 2:18 PM)
    Location
    Texas
    EOE Statement
    Equal Opportunity Employer - Minority/Female/Disability/Veterans.
  • Overview

    At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

    Responsibilities

    Responsibilities:

     

    • Respond to branch e-mail requests in a timely manner.
    • Research returned mail for deliverable addresses and contact customers to ship replacement cards.
    • Follow all Prepaid Operations Procedures in accordance with Visa regulations.
    • Prepaid Card closures/Escheatment - reviews expiring and negative balance prepaid cards to validate if a new card needs to be sent out or if the card will be closed and escheated.
    • Provide phone and email assistance with key client relationships relating to Prepaid card new and existing relationships
    • Perform reconcilement functions related to prepaid product processes
    • Perform specialized account maintenance and research using VISA prepaid online tools and various vendor platforms
    • Work with bank personnel and key clients to establish new accounts
    • Provide phone support and training of prepaid web services to clients and bank personnel as needed.
    • Other duties as assigned.

    Qualifications

    Qualifications

    • High School degree or GED
    • Proficient in using Microsoft Office – Excel, Word, Access, PowerPoint,
    • Ability to interact with all levels of management within the organization
    • Excellent written and verbal communication skills
    • Must have experience in customer service

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