BBVA Compass

  • Fraud Governance Reconciliation Manager

    Posted Date 3 weeks ago(6/27/2018 3:55 PM)
  • Responsibilities

    Provides management direction to the Fraud Reconciliation & Charge Off team to ensure fair customer treatment, appropriate controls and execution of the bank's strategic business objectives in an efficient and effective manner.  Reviews and monitors bank policies and procedures to ensure compliance with federal and state banking regulations. Oversees staffing to assure continuity, innovation and effectiveness in support of the bank's operational functions. Effectively complies with laws and regulations applicable to the operational and support functions. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.




    • Under the direction of the Fraud Governance Director develop, implement and monitor processes for Charge off, Recovery, and Fraud GLs reconciliation.
    • Design proposed control solutions to mitigate risks or gaps identified which may include developing procedures, job aides, and training materials
    • Understand Fraud Losses root cause and prepare charts, summaries and process maps to assist in problem analysis
    • Partner with Fraud Training Specialist to facilitate training sessions related to emerging fraud schemes
    • Create and deliver executive summaries regarding the status and health of Fraud GLs
    • Deliver presentations and articulate complex issues, themes and solutions to various cross-functional teams, including but not limited to senior and executive management
    • Manage team to achieve established goals and timelines. Provide guidance on decisions, workload, time management, and career development and progression
    • Serve as a point of contact for various lines of business for project support and technical issues related to the Reconciliation and Charge off topics
    • Build and foster relationships, gain operational understanding & document current business processes relating to fraud
    • Investigate charge off and recovery entries with no case records






    • Bachelor’s Degree or 10 years of relevant experience on Fraud related processes
    • Minimum of 2 years’ management related experience
    • Advanced Microsoft Office skills
    • Advanced experience on various fraud types
    • Excellent written and verbal communication skills
    • Strong analytical skills and problem solving skills with high attention to detail and accuracy
    • Excellent time management and organizational skills; capable of successfully completing near and long term objectives without constant supervision
    • Ability to work successfully within a team environment, partnering with other line of business to meet departmental and Bank goals
    • Strong interpersonal skills with the ability to interact with all levels of internal and external stakeholders
    • Proven ability to work autonomously with minimal oversight to elicit buy-in and move projects forward



    • College Degree (Undergraduate degree in business related field)
    • 5+ years of work experience in Audit, Fraud Operations, Accounting, Finance or Risk Management
    • Have a comprehensive understanding of BBVA Compass platforms and system’s architecture


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