Denizen Financial Inc. is looking for a Customer Success Manager to join a new fintech venture, incubated within the bank’s portfolio of technology startups, and on a mission to make consumer banking borderless.
We are about to launch into market and we are building an in-house customer success team here in San Francisco and Madrid Spain to handle customer and tech support via chat, email, social media, and voice.
You will help build and scale customer success collaboratively with our Madrid team to deliver a global customer experience. You will be responsible for all facets of customer success from providing direct customer support, engaging our customers through social media to hiring and training new customer success members. The ideal candidate has a passion for helping others, is adept at conflict resolution, and a proven track record of leading successful teams.
BBVA is a global financial group with more than 135,000 employees and 67 million customers across 35 countries. BBVA is on a mission to be the world's #1 digital bank. BBVA is building the foremost digital banking franchise worldwide.
BBVA’s New Digital Businesses (NDB) is a global business unit that is disrupting the banking and financial services industry by investing in, partnering with, incubating, and acquiring fintech start-ups. With offices in Madrid, San Francisco, Hong Kong and London, NDB is a key piece of BBVA’s global innovation initiative. Through NDB, BBVA has acquired Simple (US), Holvi (Finland), and Openpay (Mexico). It owns a substantial stake in Atom (UK). It invests in fintechs like Prosper, Personal Capital, and Coinbase through its venture capital arm, Propel Venture Partners. And it is incubating a number of cutting-edge fintech start-ups including a bank-as-a-service platform that will allow developers to access the bank’s core processes via open APIs.
What will you be doing?
What you will bring: